Customer reviews analytics on food delivery services in social media: a review

Social Media Predictive Analytics

The recent explosion of social media services like Twitter, Google+ and Facebook has led to an interest in social media predictive analytics – automatically inferring hidden information from the large amounts of freely available content. It has a number of applications, including: online targeted advertising, personalized marketing, large-scale passive polling and real-time live polling, person...

Geo-Social Media Analytics

Structured Analytics in Social Media

The rise of social media has turned the Web into an online community where people connect, communicate, and collaborate with each other. Structured analytics in social media is the process of discovering the structure of the relationships emerging from this social media use. It focuses on identifying the users involved, the activities they undertake, the actions they perform, and the items (e.g...

Text Analytics in Social Media

The rapid growth of online social media in the form of collaborativelycreated content presents new opportunities and challenges to both producers and consumers of information. With the large amount of data produced by various social media services, text analytics provides an effective way to meet usres’ diverse information needs. In this chapter, we first introduce the background of traditional...

Customer and Firm Interactions on Social Media

Social media platforms are becoming desired and efficient communication channel in a variety of markets. As a result of that, fan pages on social media platforms are now playing a central role in customer-firm interactions and firms are scrambling to come up with social media strategies for their stakeholders. Extant research largely focuses on marketing on social media platforms and effect of ...